Refund policy

At Pnok Nutra Care, the health, hygiene, and safety of mothers and infants is our top priority. Since 9mb2 is a post-pregnancy natural nutritious food product, we follow strict quality and hygiene standards.

1. No Returns on Opened or Used Products

Due to the nature of food and nutritional products, we do not accept returns or exchanges once the product has been opened, used, or tampered with.

This policy is in place to ensure the safety and hygiene of all our customers.

2. Eligibility for Return or Replacement

A return or replacement may be considered only under the following conditions:

  • The product was delivered in a damaged or leaked condition

  • The package was tampered with at the time of delivery

  • An incorrect product was delivered

Any such issue must be reported within 24 hours of delivery.

3. Reporting a Damaged or Incorrect Product

To request a replacement or refund, please contact us within 24 hours of receiving the product and share:

  • Order ID

  • Clear images of the product and outer packaging

  • Description of the issue

Requests received after 24 hours will not be eligible for return or refund.

4. Return Approval Process

Once we receive your request:

  • Our team will review the details and images provided

  • If approved, we will arrange a replacement or refund, as applicable

  • Pnok Nutra Care reserves the right to approve or reject any request after verification

5. Refund Method & Timeline

If a refund is approved:

  • Refunds will be processed to the original payment method

  • The refund will be initiated within 7–10 business days after approval

  • Shipping charges, if any, are non-refundable, unless the error occurred from our side

6. Non-Returnable & Non-Refundable Cases

Refunds or returns will not be provided in the following cases:

  • Product opened, partially consumed, or used

  • Change of mind or personal taste preference

  • Minor variations in color, texture, or aroma (natural food variation)

  • Incorrect storage or handling after delivery

  • Delay in delivery due to courier or external factors

7. Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests will not be accepted.

8. Disclaimer

9mb2 is a natural nutritional food product and is not a substitute for medical advice or treatment. Please follow storage and consumption instructions mentioned on the packaging.

9. Contact Us

For return or refund-related queries, please contact:
Brand: Pnok Nutra Care
Email: pnoknutracare01@gmail.com
Phone / WhatsApp: +91 7686892150